Envella, Inc., a Delaware corporation ("Envella," "we," "us," or "our"), respects your privacy.
This Privacy Policy explains how Envella collects, uses, discloses, retains, and protects personal information when you use our websites, applications, software, and related services (collectively, the "Services").
This Policy describes our data practices. It does not require Envella to disclose trade secrets, proprietary technology, security-sensitive information, confidential methods, or other information protected from disclosure by law.
1. INFORMATION WE COLLECT
The information we collect depends on how you use the Services.
Information You Provide
We may collect information you provide directly, including:
account and contact information;
property-related information;
information concerning property assets, equipment, systems, or records;
photographs, videos, documents, receipts, warranties, service records, notes, and other materials you upload or provide ("User Content");
communications with Envella; and
subscription or transaction-related information.
You should provide only information you are authorized to provide.
Please avoid uploading sensitive information that the Services do not require, such as Social Security numbers, complete financial-account credentials, health records, or government identification numbers.
Information Collected Automatically
When you use the Services, we may automatically collect information such as:
device and browser information;
operating system and application version;
IP address;
application or device identifiers;
usage information;
log information;
diagnostic and crash information;
security information;
dates and timestamps;
cookies or similar technology information; and
notification-related information.
Location Information
We may derive approximate location from technical information such as an IP address.
If you choose to use functionality that requires device-based location information, Envella may process that information subject to applicable device permission controls.
Information From Other Sources
Where permitted by law, Envella may receive information from sources including:
app stores;
payment providers;
authorized users;
public records;
licensed data providers;
government sources;
third-party integrations you authorize; and
service providers.
When property-related information is linked to an identifiable person or household, Envella treats it as personal information where applicable law requires.
2. HOW WE USE INFORMATION
Envella may use personal information to:
create and administer accounts;
authenticate users;
provide and operate the Services;
process User Content;
provide functionality and information requested by users;
communicate with users;
provide customer support;
process purchases and subscriptions;
maintain account and system security;
detect fraud, misuse, abuse, or unauthorized activity;
diagnose and correct technical problems;
analyze and improve the Services;
develop or test new or improved functionality;
enforce applicable agreements;
comply with legal obligations; and
protect Envella, users, property, or others.
Envella may also use aggregated or properly de-identified information for lawful business purposes.
3. AUTOMATED PROCESSING AND ARTIFICIAL INTELLIGENCE
Certain Services may use artificial intelligence or other automated technologies.
These technologies may assist Envella in processing information you provide and in providing requested functionality.
Envella may use third-party providers to perform some automated processing.
Where personal information is transmitted to a third-party AI provider, Envella will provide applicable disclosure and obtain permission where required by applicable law or applicable platform requirements.
Where required, the applicable user-facing notice will identify the relevant third party and purpose of the transmission.
Such disclosures do not require Envella to disclose confidential technology, prompts, models, algorithms, architecture, methods, or other proprietary information.
Automated information may be incomplete, inaccurate, or outdated and should be independently verified before important decisions.
Information and Outputs provided by the Services are informational and are not a professional appraisal, inspection, insurance determination, engineering opinion, or other professional certification unless expressly stated otherwise.
4. HOW WE DISCLOSE INFORMATION
Service Providers
We may use providers supporting functions such as:
hosting and storage;
authentication;
communications;
analytics and diagnostics;
artificial intelligence or automated processing;
payments;
property-related or other data services;
customer support;
software operations; and
security.
Service providers may process information only as appropriate to provide authorized services to Envella and are subject to applicable contractual and legal requirements.
At Your Direction
Envella may disclose information when you request, authorize, or direct us to share it with another person or organization.
Once information is provided to an independent third party at your direction, that third party’s own privacy practices may apply.
Legal, Security, and Safety Purposes
Envella may disclose information where reasonably necessary to:
comply with applicable law or valid legal process;
protect legal rights;
investigate fraud, misuse, or security incidents;
enforce agreements;
prevent unlawful activity; or
protect people or property.
Corporate Transactions
Information may be transferred or disclosed in connection with a financing, investment, merger, acquisition, reorganization, sale of assets, bankruptcy, or similar corporate transaction, subject to applicable law.
5. SALE OF PERSONAL INFORMATION AND TARGETED ADVERTISING
As of the Effective Date, Envella does not sell personal information as defined by applicable comprehensive privacy laws.
Envella does not currently share personal information for third-party cross-context behavioral advertising.
If these practices materially change, Envella will update its disclosures and provide any choices required by applicable law.
Envella may receive referral, affiliate, marketplace, sponsorship, advertising, commission, lead-generation, or other compensation without necessarily selling personal information.
6. USER CONTENT, SERVICE DATA, AND DE-IDENTIFIED INFORMATION
You retain whatever ownership rights you have in User Content.
Envella processes User Content as described in this Privacy Policy and applicable agreements.
Envella may generate technical, operational, statistical, and analytical information through operation of the Services.
Where permitted by law, Envella may create and use aggregated or de-identified information that does not reasonably identify an individual or specific property.
Envella may use such information for lawful purposes including operation of the Services, security, analytics, research, development, product improvement, statistical analysis, and business purposes.
Nothing in this Policy transfers ownership of your underlying User Content to Envella.
7. COOKIES AND SIMILAR TECHNOLOGIES
Envella websites and web-based Services may use cookies, local storage, and similar technologies for purposes such as authentication, security, session management, preferences, analytics, service performance, and communications.
Where applicable law requires consent or opt-out controls, Envella will provide them.
Your browser or device may also provide controls for certain technologies.
8. YOUR PRIVACY CHOICES AND RIGHTS
Depending on your location and applicable law, you may have rights concerning your personal information, including rights to:
request access;
request correction;
request deletion;
request a copy of certain information;
withdraw certain consent;
exercise applicable opt-out rights; and
appeal certain decisions where required by law.
Requests may be sent to privacy@envella.ai.
Envella may take reasonable steps to verify the identity and authority of a person submitting a request.
Envella will honor additional rights, procedures, response periods, appeals, and opt-outs where required by applicable law.
Privacy rights do not require Envella to disclose trade secrets, proprietary methods or technology, security-sensitive information, Confidential Information, or information that lawfully belongs to another person.
Envella will not unlawfully discriminate against a person for exercising a privacy right.
9. ACCOUNT DELETION
You may request deletion of your Envella account through available account controls or by contacting privacy@envella.ai.
Deletion may result in the permanent loss of User Content or other information associated solely with the account.
Envella may retain information where permitted or required for purposes including legal compliance, fraud prevention, security, accounting, dispute resolution, and protection of legal rights.
Residual information may temporarily remain in backup or disaster-recovery systems until removed through normal retention processes.
10. RETENTION
Envella retains personal information for as long as reasonably necessary for purposes including providing the Services, maintaining user-requested records, account administration, security, fraud prevention, legal and regulatory compliance, accounting, dispute resolution, and enforcement of agreements.
Retention periods vary depending on the type of information, purpose of processing, legal requirements, operational requirements, and the relationship with the user.
When personal information is no longer reasonably necessary, Envella may delete or de-identify it, subject to applicable law and legitimate retention requirements.
Aggregated or properly de-identified information may be retained for longer periods where permitted by law.
11. SECURITY
Envella maintains reasonable administrative, technical, and organizational safeguards designed to protect personal information based on the nature of the information and risks associated with processing it.
No system can guarantee absolute security.
Users are responsible for protecting their credentials and devices used to access the Services.
If a security incident triggers legally required notification obligations, Envella will provide applicable notices.
12. CHILDREN
The ordinary Envella Services are intended for adults.
You must be at least 18 years old to create an ordinary Envella consumer account unless Envella expressly offers another authorized account type.
Envella does not knowingly offer ordinary consumer accounts to children.
If Envella learns that personal information concerning a child has been collected contrary to applicable law, Envella will take reasonable steps to address it.
13. PROFESSIONAL AND BUSINESS USERS
Professionals and organizations may use Envella under separate permissions or agreements.
Their independent processing of personal information may be governed by their own legal obligations and privacy policies.
Where Envella processes information on behalf of a business customer under a separate written agreement, that agreement may govern certain privacy responsibilities.
14. THIRD-PARTY SERVICES
The Services may link to or integrate with independent third-party websites, applications, products, or services.
Envella does not control the privacy practices of independent third parties.
Their own terms and privacy policies may apply when you interact with them.
15. COMMUNICATIONS
Envella may send account notices, security notices, transactional communications, service communications, notifications, reminders, product updates, and marketing communications where permitted.
You may opt out of promotional email using the unsubscribe mechanism provided in the message.
You may generally control push notifications through application or device settings.
Envella may continue sending non-promotional communications necessary to administer your account or Services.
16. WHERE INFORMATION IS PROCESSED
Envella operates primarily in the United States.
Personal information may be stored or processed in the United States or other jurisdictions where authorized service providers operate.
Where applicable law requires specific safeguards for cross-border transfers, Envella will use legally appropriate mechanisms.
17. CHANGES TO THIS PRIVACY POLICY
Envella may update this Privacy Policy as its Services, technology, business practices, or applicable requirements change.
Material changes will be communicated where required by law.
Where applicable law requires consent to a materially different use of previously collected personal information, Envella will obtain that consent.
18. CONTACT
Privacy questions or requests may be directed to:
Envella, Inc.
Privacy: privacy@envella.ai
Legal: legal@envella.ai
Website: https://envella.ai